Title
Peer benchmarking and norm-based scoring to improve telephonic health coaching quality
Document Type
Article
Date of Publication
2019
Publication Title
The Joint Commission Journal on Quality and Patient Safety
First Page
613
Last Page
619
DOI
https://doi.org/10.1016/j.jcjq.2019.05.008
Recommended Citation
Manocchia, M.; Donatell, R. C.; Brown, R.; and Bruce, L. D., "Peer benchmarking and norm-based scoring to improve telephonic health coaching quality" (2019). Business, Lundy-Fetterman School of. 42.
https://cufind.campbell.edu/business/42
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